Wendy Rosen has served as partner and managing director of operations at Marc Jacobson & Associates for the past 29 years. In this role, she develops, implements, and supports the firm’s internal operations. Customer service is part of her DNA, and as managing director of operations, Wendy strives to provide unsurpassed customer experience to every client, regardless of their level of service. She believes attention to detail is everything, and applies this philosophy as she manages the firm’s team of 19 knowledgeable insurance professionals who are extensively trained to provide a variety of services for individual and group clients. Wendy is a graduate of the University of Wisconsin - Madison and is involved with several Chicagoland charitable organizations dedicated to serving children with special needs: The North Suburban Special Recreation Association (NSSRA), Keshet, Center for Enriched Living, Special Kids Network, Helping Hands Network, and Autism Speaks. In 2016, she was named NSSRA’s Friend of the Year.